Aurumtech Solutions

IT Management

A managed IT solution helps you by providing easy access to professional skills that keep systems up and running longer and users better supported.

This, in turn, frees up the time of your staff and allows you to generate more value from your technology investment.

We think IT should be simple for the people that use it. Our services are flexible to provide a smarter way to manage your systems, reducing your costs and providing the reliability and performance you need.

From fully outsourced managed services, through bespoke IT managed services packages for specific parts of your infrastructure, to traditional support, we provide services to meet your each and every need.

 


Approach

Our IT Management service is tailored to meet the needs of each client. Focusing on the specific issues you want us to. Providing as much or as little direct involvement as you need. Always there to help, assist and give professional advice.

 


Experts

Our company is staffed by talented and reliable professionals who understand technology and business. We work hard to ensure our clients trust and enjoy working with us.

 


Qualifications

We hold Prince2 Project Management, Microsoft Certification, ITIL Certifications. As well as many other individual general and practical management certifications. All of which are blended to provide our services.

 


Expertise

We have many years of experience in managing complex IT systems. Hand pick and work in partnership with some of the UKs leading hardware and software vendors. We also try hard to foster good relationships and work with other local technology firms.

 


Quality

All of our IT managed services are performed in-line with ITIL best practices. But we also utilise different ways to communicate in a less tech-heavy sense. We also work on and assist client staff with ISO processes and standards.

 


Key features of our services include;

  • Fully outsourced Managed Services
  • 1st, 2nd and 3rd line support
  • TUPE and secondments
  • Onsite training and CPD
  • Networks auditing and troubleshooting
  • Disaster recovery planning and implementation
  • Service Delivery management
  • KPI and SLA reporting
  • Whole solutions or individual elements, including Audio Visual